Effective Date: December 24, 2025
Last Updated: December 24, 2025
En İyisi Yazılım Aracılık İletişim Hizmetleri Tic. A.Ş. ("Company") highly values the privacy and security of your personal data. This privacy policy explains what information we collect when you use our application and website, how we use it, and how we protect it.
🔒 In Short: We use your personal data only to provide you with better service, ensure your security, and fulfill our legal obligations. We do not share your data with third parties without your permission.
1. What Information Do We Collect?
While using our platform, the following information may be collected:
1.1. Information You Provide Directly
- Registration Information: Name, surname, email address, phone number
- Profile Information: Profile photo, areas of expertise (for service providers), service preferences
- Location Information: City, district (with GPS location permission)
- Service Information: Service requests, quotes, messaging content
- Payment Information: Credit purchase records (card information is stored by iyzico, not by us)
1.2. Automatically Collected Information
- Usage Data: Application usage statistics, click data, page views
- Device Information: IP address, browser type, operating system, device model
- Cookies: Session information, user preferences
2. Why and How Do We Use Your Information?
We use the information we collect for the following purposes:
2.1. Providing Platform Services
- ✅ Creating and managing your account
- ✅ Matching you with service providers
- ✅ Showing you nearby service providers (with location information)
- ✅ Providing quote and messaging services
- ✅ Processing your payments
2.2. Security and Quality
- 🔒 Preventing fraud and abuse
- 🔒 Ensuring platform security
- 🔒 Evaluating and improving service quality
- 🔒 Resolving user complaints
2.3. Communication and Information
- 📧 Sending you notifications about new service requests
- 📧 Delivering your messages
- 📧 Informing you about important platform updates
- 📧 Providing customer support
2.4. Analysis and Development
- 📊 Analyzing application performance
- 📊 Improving user experience
- 📊 Developing new features
- 📊 Creating anonymous statistics
3. Who Do We Share Your Information With?
⚠️ Important: Your personal information is never sold, rented, or used for advertising purposes!
3.1. Sharing Within the Platform
- With Service Providers: When you request a service, your name, location, and contact information are shared (necessary for providing the service)
- With Customers: If you are a service provider, your profile, ratings, and reviews are visible to customers
3.2. Third-Party Service Providers
We use trusted third-party service providers to deliver platform services:
- Iyzico: Payment processing (PCI-DSS certified, secure)
- Supabase: Database and authentication
- Cloudinary: Image storage and management
- Firebase (Google): Notifications and crash reports
- Google Analytics: Anonymous usage statistics
These companies only access your data to provide specific services and cannot use it independently.
3.3. Legal Obligations
We may be required to share your information in the following situations:
- Court orders or legal requests
- Official requests from public authorities
- Investigation of fraud or illegal activities
- Protecting the safety of users or the platform
3.4. Who We NEVER Share With
- ❌ Advertising companies
- ❌ Marketing agencies
- ❌ Data brokers
- ❌ Any third party without your permission
4. How Do We Protect Your Data?
We implement industry-standard security measures to ensure the security of your personal data:
4.1. Technical Security Measures
- 🔒 SSL/TLS Encryption: All data transmission is encrypted via HTTPS
- 🔒 Password Protection: Your passwords are hashed using the bcrypt algorithm
- 🔒 Firewall and DDoS Protection: Protection against attacks
- 🔒 Database Encryption: Sensitive data is stored encrypted
- 🔒 Secure API: JWT token-based authentication
⚠️ Note: Please remember that transmissions over the internet are not 100% secure.
5. Cookies
We use cookies to improve your application experience:
- Essential Cookies: Session management, authentication
- Preference Cookies: Language preference, theme settings
- Analytics Cookies: Google Analytics (anonymous)
You can delete or block cookies from your browser settings.
6. Third-Party Services
Our platform uses the following third-party services:
These services have their own privacy policies.
7. Your Rights
Under GDPR and applicable data protection laws, you have the following rights:
- ✅ Right to know whether your personal data is being processed
- ✅ Right to request information about your processed data
- ✅ Right to know the purpose of processing and whether it is used appropriately
- ✅ Right to know third parties to whom data has been transferred
- ✅ Right to request correction of incomplete/incorrectly processed data
- ✅ Right to request deletion of data
- ✅ Right to data portability
- ✅ Right to object to automated decision-making
To exercise your rights: Send an email to kvkk@eniyisi.app.
For detailed information, please review our GDPR Information Notice.
8. Changes to This Policy
This privacy policy may be updated from time to time:
- Changes will be posted on this page
- Email notifications will be sent for significant changes
- By continuing to use the platform, you are deemed to have accepted the new policy
9. Contact
For questions about our privacy policy and your personal data:
Data Controller:
En İyisi Yazılım Aracılık İletişim Hizmetleri Tic. A.Ş.
Email: kvkk@eniyisi.app
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